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Are Your Imprints Dishwasher Safe? Can They Scratch Off?
Not all online companies are created equal. Some advertise that their imprints are dishwasher safe when in fact, the printing fades after several washes, and can be scratched off with a knife or fingernail.

Our imprints will always pass the scratch test! The only way to get a truly permanent imprint is to have it fired on. At candcceramicshop.com, we use only superior ceramic inks and fire your order at temperatures of up to 1380 degrees. Not all printers fire their ceramic or glassware, so their imprints can scratch or fade.

Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Tennessee. Customers in other states may be required to remit use taxes.

Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 800-942-0805 as additional discounts are available.

Can I order in multiple colors?
Yes you may order in multiple colors. Just be aware that there will be a setup charge for each chosen color.

What is a setup charge?
Setup charges are standard in the industry. They are charges for screens needed to print your order. Orders with more than one color being imprinted will have multiple set up charges as different screens are needed for each imprint color.  

What if I receive more or less than I ordered?
Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible.

Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

How shall I select imprint colors?
Imprint colors must be carefully chosen. Certain colors, combined in the form of a product and imprint color, may not provide the best setup for your custom logos and designs. For example, dark color imprints on dark colored products will make logos that are hard-to-see. In order to ensure the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface. On the other hand, this only serves as a guideline. We will not judge your options and color match preferences nor will we be responsible for the choice of imprint color(s) selected.

Can I see a sample of the product before placing my order?
Of course! You can purchase a blank sample  Samples range from $5 - $10 depending on the item.
- Maximum 3 samples per shipment.
- Samples regularly ship within 24-72 hours from time of purchase.
- Samples cannot be returned for credit or refund.
- Call (800) 942-0805 for assistance.

 Printing Processes

Glass and ceramic items are imprinted by silk-screen process using ceramic colors and fired at a temperature of approximately 1200 to 1400 degrees. Every ceramic imprint, with the exception of metallic gold or platinum is dishwasher safe. However, care should be exercised when using abrasive cleaners or caustic detergents. Plastic are silk-screened. With reasonable use these inks will provide a long-lasting imprint.
Photo Mugs use a process called dye sublimation process and yield a relatively durable imprint with normal use. Stainless Steel items are screen printed.

Essential & Educational Information Regarding Gold Techniques.

A. It is important to remember that 22K Gold or Platinum is different from our ceramic inks. There are important art considerations that you may wish to incorporate into your design. For example, in some instances 22K Gold or Platinum will "bleed" more than ceramic inks and some art may not be suitable for 22K Gold.

B. We do not recommend putting 22K Gold over a ceramic color. Our "embossed" or coin effect is a distinctly different decorating technique. The embossed or coin effect is not available when using a decal.

C. The thinnest 22K Gold or Platinum regular line that can be imprinted is 1/64".

D. The thinnest 22K Gold or Platinum reversed line that may be imprinted is 1/32".

E. The smallest 22K Gold or Platinum screen pattern that can be imprinted is 30 dots per square inch (D.P.I.).

F. The use of 22K Gold or Platinum options are available at a  extra charge. The 22K Gold or Platinum imprint charge is in direct correlation to the amount of coverage requested. The pricing listed for imprints is based on up to 3 square inches of total coverage. For additional imprint coverage exceeding the 3 square inches of 22K Gold or Platinum, please allow us to review your art and render a quotation.

G.  22K Gold and Platinum are NOT dishwasher safe.

H.  Please specify on your order the type of gold imprint desired. We offer non-metallic gold colors. Simply requesting "gold" may cause your order to be delayed. Be specific when ordering.


The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to charge without notice.